STING does not ship to any of the U.S. Territories such as Puerto Rico. We currently do not ship to PO Boxes or APO addresses.
For orders that are cancelled before shipment, a refund less the payment processing fee of $5.00 will be issued. Unfortunately, Visa, Mastercard, Afterpay and Affirm do not refund any fees that are incurred from the general transaction even when an order is fully refunded.
Delivery address cannot be changed after an order has shipped. Please carefully review the shipping address before completing your order.
Most items arrive in 4-7 days, but some may take longer depending on time of year and product availability. You will be notified of any delays. If you have any questions, please contact us at firstname.lastname@example.org.
Your purchases may come from various locations, and may arrive to you in more than one package, but only one delivery fee is charged for your entire order, based on the shipping rate chart for small package shipping. We try our best to only send you one package. An email notification with tracking information will be sent to you when your order has been shipped.
Some products do not ship internationally. We will get in touch if your order cannot be shipped and refund in full.
If you have not received your order within the expected delivery time frame specified please check out our troubleshooting page Missing / Undelivered Orders and then contact our STING Team at email@example.com
Refund & Exchange
We hope that you are happy with your purchase. However, if you wish to process a return or exchange please click on the link below. Read the criteria and fill out the form. Our team will be in touch with next steps.
We are unable to accept returns or exchange items that have undergone customization, unless they have been found faulty after detailed examination by our Product Assessments team. Please choose your customization details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly customized your item/s contrary to your instructions and the confirmation notice, we will gladly replace them. We will not accept returns of customized items if prior to, during or after the customization process a customer changes his or her mind.
Items will be inspected by our Product Assessments team and if the item is deemed to be faulty due to manufacturing or fabric defect, Sting will replace or repair the items at our discretion and return free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.
If You Change Your Mind
Sting is unable to accept items that have had the tags removed, have been customized, worn (other than for the purposes of fitting and/or for establishing the appropriateness of the design), used or washed. Change of mind returns only apply to items in a resalable condition. Additional re-delivery shipping charges will not apply for replacement items. Sting will either exchange the item or refund the amount of the item, less the original shipping charges.
Sting will cover the re-delivery charges if the color item you received is not what you initially purchased. As customers can appreciate however, colors shown on an internet exchange may not be an exact match to the physical goods, therefore the color shown is for illustrative purposes only.
Refunds on Shipping and Handling Charges
If we made a mistake and sent you the wrong order, or if you received a damaged product, please contact our team at firstname.lastname@example.org and after verification we will establish a replacement or refund. A copy of your Sting tax invoice is required for proof of purchase and photos of the damages/incorrect items.