Exchanges and Returns Policy

What is your U.S. Exchanges and Returns Policy? It’s our goal to make sure you’re completely happy with your item. If your item isn’t the best size or fit, we’ll help make things right. You can: Exchange your item for a new size or style Return for store credit - please note orders using store credit are not eligible for future returns or exchanges and are considered final sale Return for refund How to Exchange or Return: Go to: stingsports.com/a/return Enter your order number and your email or phone number associated with the order Follow the instructions and select the item/s you want to exchange or return Exchanges will receive an email with further instructions Exchanges will receive a free prepaid shipping label via email within 24-48 hours of the request Returns will be reviewed and approved or rejected within 24-48 hours of request. We may request additional information before approval Upon approval the prepaid shipping label will be included with the email instructions Return for store credit will receive a free prepaid shipping label. Store credits are valid up to 30 days from date of issue Return for Refund requests receive a prepaid shipping label. Once processing has finished, $7.99 will be deducted from refund total to cover some of the shipping costs associated Terms and Conditions: Items must be purchased directly through stingsports.com Return requests must be submitted within 21 days from date of delivery according to the carrier tracking e.g. Delivered July 1st 2024 requested submitted no later than July 22nd 2024 Shipping labels are only valid for 10 days. The initial label scan needs to occur within the 10 day window, otherwise the request will be cancelled Original shipping fees are considered fulfilled and therefore non-refundable Shipping costs associated with additional exchanges will be the customers responsibility Sting reserves the right to refuse and reject any requests and future orders from customers who commit exchange and return abuse or fraud In the event that your return or exchange is lost in transit on it’s way back to our fulfillment center we ask the customer to contact FedEx (800) 463-3339 and submit a claim for a lost package. Sting is not responsible for any losses and is not required to provide a replacement, refund or exchange

Sting withholds the right after processing the item, to refuse and reject any item that is not received in resalable condition:

• Items must be received in new condition, unwashed/unworn, with tags attached in resalable condition
• If an item is returned contrary to our terms and conditions, please know that it is at your own risk and will not be eligible for a refund, exchange and the original item will not be shipped back. Processing photos will be attached to the request rejection email
• Example of unresaleable condition but not limited to: tags removed, clear evidence item has been worn (other than for the purposes of fitting and/or for establishing the appropriateness of the design); sweat marks, stains, body odor, hair or foreign fibers in velcro

Processing time frames:

• Please follow the tracking history from the tracking number on your return shipping label for estimated delivery times to our fulfillment center
  • Note if this is delayed for any reason during transit we are only able to start the process once our fulfillment center has possession of the item
• You will receive an email notification that the item has been delivered to the fulfillment center
• Your exchange item or refund will only be completed once the original item has been received and processed
  • Please allow up to 14 days for your item to be processed by our fulfillment center
• For exchanges; you will receive a notification once your new order has been created for your new item. It will be dispatched within 24-48 hours. You will receive an automatic notification with the tracking information once dispatched
• If you choose a refund to store credit, this is valid for 30 days from date of notification only at stingsports.com
• For returns; a refund will be processed back to the original payment method. You will receive a refund email notification. Please allow 3-5 days for the funds to show as available in your account depending on your financial institution

Faulty, defective or damaged items:

• Send an email to customerserviceusa@stingsports.com as soon as you notice an issue. Include your order number (US#####) and photos of your item
• We will respond within 24 hours.
• Sting withholds the right to determine on a case by case basis any faults, defects or damages, provided they have not been subjected to obvious abuse, neglect or misuse.
• If we deem your item to be defective or faulty we will ask you to complete the exchanges and returns form here and send you a label to send the original item back to be investigated by our quality control team
• We will create a new order for a replacement item and you will receive an automated email with the tracking number once dispatched

Received wrong item:

• Send an email to customerserviceusa@stingsports.com as soon as possible. Include with your order number (US#####) and photos of the incorrect item.
• We will respond within 24 hours. After confirmation of any error on our part we will ask you to complete the exchanges and returns form here and send you a label to send the original item back.
• Once the original item has been scanned by FedEx and is on it's way back to our fulfillment center we will organize for the correct item to be shipped to you.
• You will receive a new tracking number under the original order number.

Not eligible:

• Custom items
• Due to hygienic reasons we are unable to accept requests for mouth guards
• Punch Bags
• Viper Body Protector
• Tape, Gauze and/or Knuckle Gauze
• Any items that have been cosmetically altered from our original designs automatically render them as ineligible for a return or exchange
• Item/s that have been ordered using Store Credits. These are considered final sale

Custom Orders:

• We want you to be happy with your customized items, however as these items are made to your order specifications these purchases are considered final and we are unable to provide a return or exchange
• If it is found that we have incorrectly customized your item/s contrary to your instructions and the confirmation notice, we will gladly replace them. We do not accept returns of customized items if prior to, during or after the customization process a customer changes his or her mind
• Colors represented on the customization widget are a representation and are for illustration purposes only. They may not be an exact match to what you see on the screen to the item you receive
• Custom orders are considered final and we are unable to cancel once placed. Please choose wisely
• If you believe your item is defective or faulty, please contact customerserviceusa@stingsports.com with your order number (US#####) and photos and we will respond within 24 hours. Sting withholds the right to determine on a case by case basis any defects or faults. If we deem your item to be defective or faulty we will provide you with a replacement
• Note if you receive an item and it does not fit, unfortunately it is not eligible for a replacement. It is up to the customer to choose the best size based off the sizing charts provided

USA Boxing Event Purchases:

• Item/s purchased at the Sting Stand at USA Boxing events are ineligible for an exchange or return after Sting has left that event
• We do not provide refunds for change of mind purchases at the event. Sales are considered final
• For the duration that Sting attends the event you may exchange your item for an in stock item with a valid receipt of purchase
• Any difference in +/- value will be used as a credit towards a purchase at the event or required to be paid