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Missing Orders
Where is my order? I’ve received a notification that it was delivered, but it’s not here.
1. Check your tracking history for the place it was delivered to:
- Check your front porch, surrounding areas and parcel lockers
- Check with other members of your household and neighbors to see if they have collected it for you on your behalf
- Check any exterior security footage if available during the time of delivery
- Please wait 24 hours for your order to be delivered if it’s with an agent for final delivery
- If the address is correct and your tracking states it has been delivered;
- It is up to the customer to file a lost package claim with FedEx
- If the address is incorrect and the order has been delivered;
- If the delivered address is nearby please make an attempt to collect it. If it’s not collectable, leave a note with your information
- If the delivered address is not nearby please contact FedEx (800) 463-3339 to see if they can attempt to collect your parcel and then redeliver it
- If they are unable to recover it, it is up to the customer to file a lost package claim with FedEx
- If the address is incorrect and the order has been returned to our fulfillment center - please email customerserviceusa@stingsports.com with your order number (US#####) and correct shipping address
- Once the order has been received, we will notify you and have it reshipped
- You will receive a new tracking number under the original order number
- There will be a reshipping fee of $9.95
Shipping Address:
- It is up to the customer to provide clear and accurate shipping details. Sting can only ship to the address provided on the order
- If the order has been delivered to a customer-entered incorrect address it is up to the customer to try and rectify it with FedEx
- If we determine that your order was delivered to an incorrect address because of a Sting data error, we will attempt to recover your original order. If this fails, we will reship your order. You will receive new tracking information once dispatched under the original order number
- If we determine that FedEx has delivered your order to an incorrect address, we will attempt to recover your original order. If this fails, we will reship your order at our cost. You will receive new tracking information once dispatched under the original order number
Claims:
- Under customer not-at-fault situations we can file a lost package claim on your behalf
- Any claims that are approved will have a credit for the cost of the original item value (excluding any shipping costs) up to the insurance maximum of $100.00
- Any claims that are denied are considered closed
- Sting is not responsible for stolen orders. If you believe your order has been stolen, file a police report and a lost package claim with FedEx
- It is the customers responsibility to provide a safe and secure location for deliveries to be made to. If you are in a known area for stolen packages please organize a secure location for your order to be delivered to
My order has shipped, but the tracking has had no updates for over a week. What do I do?
- Contact FedEx (800) 463-3339 and open a case to investigate the packages location
- Please email customerserviceusa@stingsports.com with your order number (US#####) and the FedEx case number
- If your order is determined to be lost in transit will review the information provided and work with you to provide a solution
