Where is my order? I’ve received a notification that it was delivered, but it’s not here.

1. Go to the carrier website and check the tracking history for the place it was delivered to:

If there is a proof of delivery photo, confirm that it physically matches the shipping address you provided
Check your front porch, surrounding areas and onsite parcel lockers
Check with other members of your household and neighbors to see if they have collected it for you on your behalf
Check any exterior security footage if available during the time of delivery
Please wait 24 hours for your order to be delivered if it’s with an agent for final delivery

2. Confirm the shipping address provided was correct through your confirmation email;

If the address is correct and your tracking states it has been delivered;
- It is up to the customer to open a lost package case with FedEx
- It is up to the customer to file a police report for stolen package
- If the proof of delivery photo matches the shipping address provided on the order Sting will be unable to file a claim
If the address provided is incorrect and the order has been delivered;
- Sting can only ship to the information provided, if the shipping address provided on the order is incorrect Sting is not responsible for lost or stolen orders. We will not provide a refund or replacement
- If the delivered address is nearby please make an attempt to collect it. If it’s not collectable, leave a note at the delivered address with your information
- If the delivered address is not nearby please contact FedEx (800) 463-3339 to see if they can attempt to collect your parcel and then redeliver it
- If they are unable to recover it, it is up to the customer to open a lost package case with FedEx
If the address is incorrect and the order has been returned to our fulfillment center - please email customerserviceusa@stingsports.com with your order number (US#####) and correct shipping address
- Once the order has been received, we will notify you and have it reshipped
- You will receive a new tracking number under the original order number
- There will be a reshipping fee of $9.95

Shipping Address:

It is up to the customer to provide clear and accurate information including but not limited to; name, phone number, email, shipping address and billing address
Sting is not responsible or liable for delays, lost or stolen packages as a result of incorrectly provided information
Sting can only ship to the address information provided on the order
If you have entered in the wrong shipping address, it is up to you to rectify it
- once the order ships please contact FedEx (800) 463-3339 to change your address or use your tracking information online to have it held at a local depot for pick up instead
- Please refer to Step 2 above
It is the customers responsibility to track their package. If your tracking states your order has been delivered and you have not received it within 48 hours, please contact customerserviceusa@stingsports within 72 hours with your order number. We are not required to replace items or provide a refund outside this timeframe
We will only replace a lost or missing package if you have reported it to us by that 72 hours and only if we determine that FedEx has delivered your order to an incorrect address. You will receive a new order number and tracking information once dispatched

Claims:

A claim will not be submitted for the following:

It is the customers responsibility to provide a safe and secure location for deliveries to be made to. If you are in a known area for stolen packages please organize a secure location for your order to be delivered to
Sting is not responsible for stolen orders and will not replace or refund the order
If you believe your package has been stolen, submit a police report and a case with FedEx to get a case number
Sting will not submit a claim if the FedEx proof of delivery photo matches the address provided on the order

A claim will be submitted for the following:

Under customer not-at-fault situations
Mis-delivered items need to be notified within 72 hours of delivery and require a FedEx case number. After 14 days has been observed and the item not recovered we will file a claim with FedEx and replace the order
Claims if approved will have a credit for the cost of the original item value (excluding any shipping costs) up to the insurance maximum of $100.00 valid for 30 days from date of issue
Claims that are denied are considered closed

My order tracking indicates a shipping label has been created but FedEx says they haven't received the package. What happens now?

If it has been 48 hours since the label has been created and there has been no update on the tracking history, please contact FedEx (800) 463-3339 and have them open a investigation into the packages' location
Please email customerserviceusa@stingsports.com with your order number (US#####) and the FedEx case number
FedEx has a 14 day window of time where they will try to locate the package. They will communicate if they have located the package or if it is lost
Until this 14 day window has been observed and the FedEx investigation is completed;

if the original package hasn't been found we will reship your order with a new tracking number
if the original package is found use your original tracking number for updates

My order has shipped, but the tracking has had no updates for over a week. What do I do?

Contact FedEx (800) 463-3339 and open a case to investigate the packages location
Please email customerserviceusa@stingsports.com with your order number (US#####) and the FedEx case number
FedEx has a 14 day window of time where they will try to locate the package. They will communicate if they have located the package or if it is lost
Until this 14 day window has been observed and the FedEx investigation is completed;

if the original package hasn't been found we will reship your order with a new tracking number
if the original package is found use your original tracking number for updates

Missing Orders