Return and exchange eligibility

Please read the below policy to ensure you are eligible to return or exchange your STING goods.

  • We offer a 30-day return or exchange period (from date order was fulfilled)
  • We can't accept returns for STING products purchased through other retailers
  • Returns or exchanges must be approved prior to any goods being shipped to us
  • Returns or exchanges must be received with all original (undamaged) packaging, and be in a resalable condition. This means unworn / unused / in new condition including; no marks, sweat, hair, etc
  • STING holds the right to refuse or reject any returns should the received goods not fall within the described condition. You will be given an option of being mailed back your items or deduction from your refund for damages
  • Custom orders are not eligible to be returned unless deemed faulty by STING
  • Mouth guards are not eligible for returns or exchanges for hygienic reasons. 

How do I return?

  • Follow the instructions and select the item/s you want to return or exchange
  • You will get an automated email with the next step instructions once the request has been approved 
  • Item/s must be returned within 7 days of request. If not received by this time the request will be cancelled.

Are there any charges for return?

  • Customers are required to pay for postage back to our fulfillment center
  • Original shipping fees are not refundable
  • There is a $5.00 restocking fee for returns
  • If you need to exchange more than once you will be charged a reshipping fee of $10.00
  • Please note we do our best to provide sizing recommendations; these are used at your discretion and any item/s that need to be exchanged as a result will be at your cost

How soon will I get my exchange/refund?

  • Once your item has been received, allow up to five days for it be processed by the fulfillment center
  • For exchanges, once item/s  have been processed by the fulfillment center you will receive a notification, the new item/s will be dispatched within 48 hours of the original items being finalized
  • For refunds, once item/s have been processed by the fulfillment center you will receive a notification, please allow up to 3-5 days for the funds to show in your account

Cancelled Orders

  • Any orders that are cancelled before the order has shipped will incur a $5.00 cancellation fee deducted from the refund
  • If the order has shipped and you wish to cancel you will need to go through the refund process once the item has been received
  • Please allow up to 3-5 days for the refunds to show in your account

Fraudulent Orders

  • If your order is flagged as fraudulent, your order will not be processed. It will be cancelled and the payment refunded back to the original method
  • Multiple fraudulent orders will incur a $5.00 cancellation fee for each order

Contact Us

  • If you have any further questions please email or call (678) 369-3791
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