Exchanges and Returns Policy

What is your U.S. Exchanges and Returns Policy?

It’s our goal to make sure you’re completely happy with your item. If your item isn’t the best size or fit, we’ll help make things right.

You can:

• Exchange your item for a new size or style
• Return for store credit
• Return for refund

How to Exchange or Return:

• Go to: stingsports.com/a/return
• Enter your order number and your email or phone number associated with the order
• Follow the instructions and select the item/s you want to exchange or return
• Exchanges are automatically approved and you will be sent an email with further instructions. The prepaid shipping label will be emailed within 24 hours of the request
• Returns will be reviewed and approved or rejected within 24 hours. We may request additional information before approval. Upon approval the prepaid shipping label will be included with the email instructions

Terms and Conditions:

• Items must be purchased directly through stingsports.com
• Return requests must be submitted within 21 days from date of delivery according to the carrier tracking
  • e.g. Delivered July 1^st 2024 requested submitted no later than July 22^nd 2024
• Customers will be provided a prepaid shipping label. Exchanges and Refund to Store Credit are free. Return for Refund will have $7.99 deducted from refund total to cover some of the shipping costs
• Return labels are only valid for 10 days. The initial label scan needs to occur within the 10 day window, otherwise the request will be cancelled
• Items must be received in new condition, unwashed/unworn, with tags attached in resalable condition
  • Sting withholds the right after processing the item, to refuse and reject any item that is not received in resalable condition. If an item is returned contrary to our terms and conditions, please know that it is at your own risk and will not be eligible for a refund, exchange and the original item will not be shipped back. Upon request, a copy of the processing photos can be emailed
  • e.g. tags removed, clear evidence item has been worn (other than for the purposes of fitting and/or for establishing the appropriateness of the design); sweat marks, stains, body odor, hair or foreign fibers in velcro
• Original shipping fees are considered fulfilled and therefore non-refundable
• Shipping costs associated with additional exchanges will be the customers responsibility
• In the event that your return or exchange is lost in transit on it’s way back to our fulfillment center we ask the customer to contact FedEx (800) 463-3339 and submit a claim for a lost package. Sting is not responsible for any losses and is not required to provide a replacement, refund or exchange

Time frame:

• Your exchange item or refund will only be completed once the original item has been received and processed
• You will receive an email notification that the item has been delivered to the fulfillment center
• Please allow up to 14 days for your item to be processed by our fulfillment center
• For exchanges; you will receive a notification once your new order has been created for your new item. It will be dispatched within 24-48 hours. You will receive an automatic notification with the tracking information once dispatched
• If you choose a refund to store credit, this is valid for 30 days from date of notification only at stingsports.com
• For returns; a refund will be processed back to the original payment method. You will receive a refund email notification. Please allow 3-5 days for the funds to show as available in your account depending on your financial institution

Faulty, defective or damaged items:

Please send an email to customerserviceusa@stingsports.com as soon as you notice an issue. Include your order number (US#####) and photos of your item. We will respond within 24 hours. Sting withholds the right to determine on a case by case basis any faults, defects or damages, provided they have not been subjected to obvious abuse, neglect or misuse. If we deem your item to be defective or faulty we will ask you to complete the exchanges and returns form here and send you a label to send the original item back. We will create a new order for a replacement item and you will receive an automated email with the tracking number once dispatched.

Received wrong item:

Please send an email to customerserviceusa@stingsports.com as soon as possible. Include with your order number (US#####) and photos of your item. We will respond within 24 hours. After confirmation of any error on our part we will ask you to complete the exchanges and returns form here and send you a label to send the original item back. Once the original item has been scanned by FedEx and is on it's way back to our fulfillment center we will organize for the correct item to be shipped to you. You will receive a new tracking number under the original order number.

Not eligible:

• Custom items
• Due to hygienic reasons we are unable to accept requests for mouth guards
• Punch Bags
• Viper Body Protector
• Tape, Gauze and/or Knuckle Gauze
• Any items that have been cosmetically altered from our original designs automatically render them as ineligible for a return or exchange

Custom Orders:

• We want you to be happy with your customized items, however as these items are made to your order specifications these purchases are considered final and we are unable to provide a return or exchange
• If it is found that we have incorrectly customized your item/s contrary to your instructions and the confirmation notice, we will gladly replace them. We do not accept returns of customized items if prior to, during or after the customization process a customer changes his or her mind
• Custom orders are considered final and we are unable to cancel once placed. Please choose wisely
• If you believe your item is defective or faulty, please contact customerserviceusa@stingsports.com with your order number (US#####) and photos and we will respond within 24 hours. Sting withholds the right to determine on a case by case basis any defects or faults. If we deem your item to be defective or faulty we will provide you with a replacement
• Note if you receive an item and it does not fit, unfortunately it is not eligible for a replacement. It is up to the customer to choose the best size based off the sizing charts provided

USA Boxing Event Purchases:

• Item/s purchased at the Sting Stand at USA Boxing events are ineligible for an exchange or return. For the duration that Sting attends the event you may exchange your item for an in stock item with a valid receipt of purchase. Any difference in value will be refunded or required to be paid. We do not provide refunds for change of mind purchases at the event.